Resources FAQ

Helpful FAQ Videos

Frequently Asked Questions Menu

Finding and Accessing Resources in the Resource Center

• Which resources are available?
• How are resources retrieved?
• How do I access search results?

Accounts and Passwords

• Is a login required to access resources?
• How do I create a user account?
• How do set or reset my password?

On-Demand Education and Courses

• How do I register to view course content?
• How do I communicate my license or other member ID number?
• How do I find a course?
• How do I purchase a course? Do I need a PayPal account?
• How do I obtain a refund, if I made an error in course selection?
• Can I stop viewing a course and start again at my convenience?
• How long do I have to view the course once I have paid the fee?
• How do I obtain credit for the course?
• When will my course credit be submitted to the appropriate credit awarding organization?
• What if I am a member of multiple organizations but the course is only approved for credit under one organization?
• What if I am a member of multiple organizations and the course is approved for credit under both organizations?

State Specific Questions

• Georgia
• North Carolina
• South Carolina
• Texas
• All other states

My Question is Not Answered by the FAQ?

• If your questions are related to materials from your state, please contact the customer service representative for the appropriate state. Click here to see that contact information.
• If your question is general to the Resource Center (i.e. your account, password etc.), please contact the Resource Center Customer Service for assistance.

Finding and Accessing Resources

“Resources” available are divided into two categories:

• “Info & docs”such as alerts and bulletins, articles, newsletters, forms, or products and services
• “Courses” such as on-demand education / CE / CLE or other courses and event registration.

Searching: There are four types of search criteria that can be used to locate Resources:

1. Property State
   • Select one or more states to refine the search results to the topics relevant to the state(s).
   • The property state represents the state in which transaction property may be located or the relevant state for the content, context, or intended audience of the materials.
   • It is not necessarily the state in which you are physically located.
2. Search Terms

   Terms that are specifically related to the resources you seek (i.e. access, deeds of trust and mortgages, etc.).

   The search for specific terms must be narrowed to either:

   • The title and description of content, or
   • The content itself

   Additional Search Tips:

   • Search for a Phrase > Use the phrase exactly as it would appear in a document (i.e., "Deed of Trust")
   • Search for multiple words > include (+) before words to include (i.e. +access +easement)
   • Use wildcards > * to replace a letter or multiple letters"
3. Resource Type

   The search for specific terms can be narrowed by one or more Resource Types:

   • Alerts & Bulletins
   • Articles
   • Courses
   • Education & Training
   • Forms
   • Newsletters
   • Products & Services
4. Topic / Category

   The search for specific terms can be narrowed to one or more Topics / Categories

Result Tabs (Info & Docs and Courses):

• Indicate the number of search results matching the search criteria.
• Info & docs (i.e., alerts and bulletins, articles, newsletters, forms, or products and services, which represent fliers and other marketing materials)
• Courses (i.e., on-demand education / CE / CLE and other courses and event registration)

Accounts and Passwords

Access to resource materials:

Login is not required to access the majority of resource materials

Access to courses:

So that the user is awarded proper credit for their participation, user access to courses requires a user account and login

Access to customized resources:

Access to resource materials or courses that have been customized based user roles, locations, or other characteristics, requires a user account and logging in.

Do you already have an account?

• Accounts have been created for many of our existing customers.
• If an account was created on your behalf, you should have received a username and password.
• If you cannot locate your username and password, you can verify whether an account already exists through the "Forgot Password" function.
• If you do locate an account using the Forgot Password function and your email address, you can create one through the “Create Account”function.

Watch the short video below on if, when, why you might need an account.

• Watch the short video below; and
• Use the forgot password function by clicking here FORGOT / RESET Password

On Demand Education and Courses

You input your license number when you create an account.If your account was created for you, the license number was associated with your account when it was created.

Use the search functionality addressed above in the section entitled. "How are Resources retrieved?"

The Resource Center uses PayPal.com to process purchases, which means that the Resource Center does not store any credit card information.

• You do not need a PayPal.com account.
• You can used PayPal.com as a "guest."

If you purchase a course in error, please contact the state specific customer service center to request a refund. See "State Specific Questions"

You may stop the course and restart it later.If you leave the Resource Center and return, you will be offered an option to resume upon your return.However, you will only be offered this option upon your return.If you decline to resume, you will have to watch the entire video again. Remember, "Fast Forward" is disabled for compliance reasons.",

Once you have purchased a course, you will have one calendar year to come back and view the course again. However, remember that "Fast Forward" is disabled for compliance reasons.If you complete the course, the next time you return to view the course again, you will not be able to move forward in the video to a particular moment.

Upon completion of the course (when CLE/CE credit is offered), two things will happen regarding credit:

• You will receive an email containing at "Completion Certificate" indicating that you have participated in a course and completed the minimum requirements.You can share this with the proper credit awarding authority (i.e. State Bar) if you like.
• Once a month, we will send notifying the proper credit awarding authority (i.e. State Bar) of all persons that completed courses during the previous month.

Upon completion of the course (when CLE/CE credit is offered), two things will happen regarding credit:

• You will receive an email containing at "Completion Certificate" indicating that you have participated in a course and completed the minimum requirements.You can share this with the proper credit awarding authority (i.e. State Bar) if you like.
• Once a month, we will send notifying the proper credit awarding authority (i.e. State Bar) of all persons that completed courses during the previous month.

If you desire to receive credit with multiple credit awarding authorities (i.e. State Bars), please contact the appropriate customer service representative for the appropriate state to inquire whether credit is available for multiple credit awarding authorities at the same time. See "State Specific Questions"

If you desire to receive credit with multiple credit awarding authorities (i.e. State Bars), please contact the appropriate customer service representative for the appropriate state to inquire whether credit is available for multiple credit awarding authorities at the same time. See "State Specific Questions"

State Specific Questions